Customer Service
All TOP MARKS items are guaranteed against manufacturer's defects for one year.
We're happy to take back unwashed and unworn items within 120 days of receipt. Returns and Exchanges ship FREE!

For Returns: Refunds will be processed (to original form of payment) within 5 business days upon receipt of returned item(s).

For Exchanges: Exchanges are processed and shipped within 3 business days (for in-stock items) upon receipt. Once an Exchange has been shipped, you’ll receive an email confirmation from Canada Post with a tracking number.
1. Return Authorization: Complete the return authorization form included in your shipment. Please indicate quantity to be returned. For Returns, place a check mark in the “Refund” box. For Exchanges, indicate the desired size required.

2. Repackage Items: Place the following items back into the resealable shipping bag: (i) Items being Returned; and (ii) Completed Return Authorization Form. Seal the Shipping Bag and affix the pre-paid return label from Canada Post.

3. Package Drop off: (i) Canada Post: Drop off your Return/Exchange at a Canada Post outlet or mailbox. You will only receive a confirmation of drop-off if you utilize a Canada Post outlet; (ii) Montreal Fit Center: Drop off your Return/Exchange in our Return/Exchange bin during business hours.
To Book a Fitting appointment at the Montreal Fit Center, or at a scheduled School Fitting Day, please Log onto your Top Marks Account. If you do not have an Account, you will need to create one.
  • Under the section titled “Appointments”, click “Book Now”.
  • For each child that requires an appointment, please select from the drop-down menu whether they are a new student or returning student and click “Verify Availability”.
  • Select your desired appointment time and click “Book Now” directly below.
  • You will receive an appointment confirmation and thereafter a reminder the day before your Fitting.
To ensure a long life for your Uniform items:
  • Follow the specific wash instructions as noted in garment care labels.
  • Use cold water and gentle wash cycles.
  • Use warm/tumble dry settings for items that are dryer safe.
  • DO NOT use bleach.
  • DO NOT iron over logos.
  • For Tartans and girls’ specialty items (tunics, jumpers, kilts, skorts), hang to dry.
  • For blazers, we recommend dry cleaning.
Monday to Friday 9:00am to 5:00pm
Tuesday to Friday: 10:00am to 5:00pm
Saturday: 10:00am to 1:00pm (October to April); 10:00am to 4:00pm (mid-May to September)