Customer Service
We’re here to make shopping for your school uniform easy and well supported.
Whether you need help with your Account, Sizing, Returns, Fitting Appointments or general questions, our Customer Service team is here to support you.
Our Guarantee
All Top Marks items are guaranteed against manufacturing defects for One Year.
We stand behind the quality of our products and are committed to addressing issues related to workmanship or manufacturing concerns.
Returns & Exchanges
We accept returns of unwashed and unworn items within 120 days of receipt.
Returns SHIP FREE!
For full details on eligibility, refunds, exchanges, and how to start a return, please visit our Returns & Exchanges page.
Fitting Appointments
Fitting appointments can be booked through your Top Marks Account for the Montreal Fit Center and scheduled school fitting days.
To book an appointment:- Log in to your Top Marks Account
- Go to the Fitting appointments section in your Dashboard
- Select your child and review available appointment times
- Choose your preferred appointment time and confirm your booking
For step-by-step guidance, visit How to Book a Fitting Appointment
Support at Every Stage
From getting started with your account to managing appointments and returns, our goal is to make the experience straightforward, convenient, and easy to navigate for families.