Privacy Policy
This Privacy Policy explains how Top Marks collects, uses, and protects your personal information.
Top Marks is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and safeguard information obtained through your relationship with Top Marks.
Our practices are designed to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Québec privacy legislation.
Information We Collect
We collect personal information necessary to provide our products and services, including:
- name and contact information
- billing and shipping details
- account login information
- order and purchase history
We may also collect certain information automatically when you use our website, such as:
- IP address
- browser and device information
- pages visited and browsing activity
Payment information is processed securely by our third-party payment providers. Top Marks does not store full credit card details.
How We Use Your Information
We use your personal information only for the purposes for which it was collected, including to:
- process and fulfill orders
- communicate with you regarding your account or purchases
- provide customer service and support
- manage and improve our website and services
Where permitted by law, we may also send you updates or relevant communications. You may opt out at any time.
Consent
By providing your personal information, you consent to its collection, use, and disclosure as described in this Privacy Policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us.
Sharing of Information
Top Marks does not sell or rent personal information to any organization or individual.
We may share your information with trusted third parties only as necessary to operate our business and deliver our services, including:
- payment processors
- shipping and logistics providers
- technology and service providers
These parties are required to protect your information and use it only for the purposes for which it was provided.
We may also disclose information where required by law.
Cookies and Website Use
We use cookies and similar technologies to:
- improve website functionality
- remember user preferences
- analyze site usage and performance
You can manage your cookie preferences through your browser settings.
Data Security and Retention
We take reasonable administrative, technical, and physical measures to protect your personal information.
Personal information is retained only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.
Your Rights
Subject to applicable law, you may:
- request access to your personal information
- request correction of inaccurate information
- withdraw your consent to certain uses
To exercise these rights, please contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites. Top Marks is not responsible for the privacy practices of those websites.
Children’s Privacy
Our website is intended for use by parents and school administrators. We do not knowingly collect personal information directly from children.
Privacy Responsibility
Top Marks has designated an individual responsible for privacy compliance.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date. Continued use of our website constitutes acceptance of the updated Policy.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Top Marks
1-800-667-7105
[email protected]